From what age is access to gaming machines with cash prizes allowed?
Access to the gaming room is allowed only to persons identified on the basis of the specific gaming device (hereinafter referred to as the "Game Card"), who have reached the age of 21, only after expressing their consent to participate in gambling.
Which identity document allows registration in the halls with slot machines with cash winnings of the LNM and participation in gambling?
A person's registration is carried out on the basis of the following valid documents: -identity card for citizens of the Republic of Moldova; For foreign citizens: -passport, including service or diplomatic (according to Law No. 273/1994 on identity documents in the national passport system); -residence permit; -travel document of a stateless person (Convention on the Status of Stateless Persons of September 28, 1954), of refugees (Convention on the Status of Refugees of July 28, 1951) and of beneficiaries of humanitarian protection; -identity card of a foreign citizen, identity card – for foreigners whose states have signed intergovernmental agreements on mutual recognition and admission of persons on the basis of internal identity documents (for example: Turkey, Romania, Ukraine, etc.)
How to claim winnings?
Winnings can only be claimed by presenting the identity document under which the player was registered, along with the specific gaming medium that certifies the winnings, within 14 calendar days from the announcement of the gambling results. If the player does not present the specific gaming medium to claim the winnings within the established timeframe, after 90 working days from the announcement of the gambling results, the winnings for which the specific gaming medium has not been presented will become the property of the organizer.
What are the terms for payment of winnings?
The payment conditions for winnings are outlined in Article 15 of Law no. 291/2016 regarding the organization and conduct of gambling, which establishes the following payment terms for winnings:
a) 5 working days for amounts up to 10,000 lei;
b) 30 working days for amounts between 10,000 lei and 150,000 lei;
c) 45 working days for amounts between 150,000 lei and 300,000 lei;
d) 90 working days for amounts exceeding 300,000 lei.
How can I find out the amounts deposited and withdrawn during the gaming period?
Inside the gaming halls with money-winning machines, the player must submit a standard request to S.A. "Loteria Națională a Moldovei." The player will be informed of the result of the request review within 30 days.
How can I file a complaint or grievance?
Each gaming hall with money-winning machines operated by S.A. "LNM" has a Complaints Register, which is available upon the player's request. The complaint is examined in accordance with the applicable legislation, and the claimant will be informed within the established time frame.
How is my personal data protected?
The player benefits from the protection of their rights by the state and by the company in accordance with the provisions of Law No. 133 of 08.07.2011 on the protection of personal data, as well as in accordance with the relevant policy documents related to the gambling sector.
What is a gaming session?
A gaming session is the period of time from the moment the player registers upon entering a gaming hall and receives the specific gaming means, until the presentation of the specific gaming means upon exiting the hall to claim the winnings, regardless of the number of games played with losses or winnings during this period.
How can I quit gambling?
In the gaming halls with cash-winning machines, the player will submit a request to the S.A. "Loteria Națională a Moldovei," asking to discontinue participating in the gambling activities organized by S.A. "Loteria Națională a Moldovei" in the gaming halls with cash-winning machines.
Why does the gaming machines don't provide winnings?
In the gaming halls with cash-winning machines, the player must submit a request to S.A. "Loteria Națională a Moldovei," asking for the removal of the ban on participating in gambling activities in the gaming halls with cash-winning machines.
Why does the gaming machines don't provide winnings?
In accordance with the requirements of Law no. 291 of 16.12.2016 "On the organization and conduct of gambling," all gaming equipment operating in the gaming halls with cash-winning machines of S.A. "Loteria Națională a Moldovei" have undergone a certification procedure and comply with all the standards established by the applicable normative acts, as well as the technical and statistical parameters declared by the manufacturer of the gaming equipment. Furthermore, once a year, all gaming machines undergo a periodic inspection, and relevant documents are prepared as a result. The inspection and certification procedure is carried out by an accredited body in the presence of the responsible employees of S.A. "Loteria Națională a Moldovei" and the partner company SRL "Novo Investment MLD." Additionally, according to Law no. 291 of 2016 on the organization and conduct of gambling, article 10 mentions that one of the fundamental principles regarding the organization and conduct of these activities is the principle of free consent, which ensures the independence and freedom of the player in deciding whether to participate in a gambling activity. The general rules for organizing and conducting gambling activities establish that participation in gambling is voluntary, and all participants have equal chances of winning.